Client-Centric Business Process Specialist 100% (m/w/d)

Are you passionate about continuously improving processes and designing innovative solutions with the client in mind? Join us as a Business Process & Client-Centric Specialist and help shape the future of how we work — both internally and with our partners.

At Adecco, the market leader in staffing solutions in Switzerland and globally, your expertise will directly contribute to enhancing our operational excellence and strengthening our relationships with clients. You'll work closely with internal teams and customers to identify, design, and implement efficient, sustainable processes that deliver real value.

Take the first step toward a meaningful and rewarding journey with the Adecco Group!

• Document existing business processes, identify opportunities for improvement as well as areas of weakness 
• Define processes for new clients in collaboration with regional directors and clients 
• Work closely and in a solution-oriented manner with various internal stakeholders 
• Conduct interviews and facilitate workshops with stakeholders to capture processes 
• Contribute to process modeling using methods such as Lean or Six Sigma, depending on project needs 
• Participate in the implementation or facilitation of continuous improvement initiatives (CIP) 
• Lead the implementation of new processes, including associated training and communication 
• Support stakeholders in change management to ensure adoption and sustainability of new processes 
• Plan, coordinate, and oversee projects related to process creation or improvement, while ensuring proper documentation is maintained 

• Proven experience as a Business Analyst or Process Manager 
• Higher education (Bachelor’s or Master’s degree) in Business, Economics, or a related field
• Strong customer orientation and solid consulting skills 
• Excellent communication abilities and a solution-oriented mindset 
• Proficiency in documenting detailed processes and activities to create clear and effective user guides 
• Affinity for information technology and digitalization 
• Collaborative mindset and ability to engage with stakeholders at various levels 
• Experience in one or more of the following areas is a plus: process management, change management, customer relationship management, or implementation of digital solutions 
• Fluency in German and English is required; Swiss German is a strong asset
• Willingness to travel frequently within the German-speaking part of Switzerland
• Primary workplace: Zurich

• A pleasant, modern workplace, ideally located, with coffee and tea facilities 
• Personalized integration with a dedicated colleague to support you, as well as numerous internal and external training courses 
• We believe that lifelong learning is essential. That's why we offer a wide range of training courses, both virtual and face-to-face. 
• A diverse and inclusive work culture, with regular events and shared sporting activities 
• Remuneration aligned with the job market, accompanied by a performance-based bonus program 
• Attractive social benefits that exceed legal requirements (Adecco internal pension fund, accident insurance and sickness loss of earnings insurance) 
• We offer all our employees a minimum of 5 weeks' vacation per year, allowing you to recharge your batteries, enjoy precious moments with loved ones, and return to work with renewed energy
• A strong focus on physical, mental and social well-being
• Because every birthday deserves to be celebrated, we're marking this special occasion with a CHF 50 birthday voucher. It's our way of thanking you for your commitment and helping to make your day even more enjoyable
• Various employee benefits, including sports, travel, fashion, technology and more 

A journey to bring out the best in yourself. Be part of our team by applying now. Take the first step towards a rewarding journey by joining the Adecco Group! 

The Adecco Switzerland Group is one of the Swiss market leaders in the field of Human Resources. With over 700 employees at more than 50 locations in all language regions, we help around 26,000 skilled workers take on new professional challenges every year. 

The Adecco Group Switzerland offers a comprehensive range of human resources solutions tailored to the needs of small, medium and large companies. This includes services such as temporary and permanent staff recruitment, payroll management, HR process outsourcing and subcontracting, career planning, talent management, as well as employee promotion and mobility. 

In Switzerland, we are represented by the following brands: Adecco, Adia, Akkodis, Pontoon Solutions, Lee Hecht Harrison and General Assembly represent us on the Swiss market. 

The Adecco Group is a values-driven organization that prides itself on being an equal opportunities employer. 

We are committed to ensuring that the future is within everyone's reach. 

Posting date: 28-07-2025