Senior HR Operations Specialist

We are the Adecco Group! A network of passionate professionals working together in over 60 countries to help businesses optimise their talent, transform their workforces and build the employability of people all over the world. We have a powerful purpose: Making the Future Work for Everyone and we have established the most comprehensive portfolio of HR solutions in the industry, providing essential, dynamic and efficient solutions that make a difference on how people work in the future – including you! 

In alignment with The Adecco Group Future @ Work strategy, we are now expanding our business in Bulgaria with a newly established Shared Service Center!

You will join forces with talented professionals in the Finance and HR area to shape the future of work @ the Adecco Group providing inhouse services and improving operational & financial excellence. Here, at the Shared Service Center @ the Adecco Group, you’ll have a world of exciting opportunities to explore, develop and grow, to take control of your own work, given all the support and headspace you need to keep loving what you do. We value and respect each other’s opinions in an environment where everyone has a voice. We’ll inspire you to demonstrate a pioneering spirit, connect you with opportunities where you can learn and flourish, and collectively pushing the limits of what’s possible in the shared services and solutions space!

We are currently looking for highly motivated and talented professionals to join our team in the position ofSenior HR Operations Specialist.

Job summary:

The HR Specialist provides support to employees on documentation and transactional matters. Provide efficient and cost-effective HR support in the relevant workstream and to employees and managers across the organisation. Successfully deliver on all contracted Service Level Agreements (SLA’s) for HR SSC.

Main responsibilities:

• Serves as the first point of contact for HR related inquires and transactional support outside of self-service;
• Provides accurate, consistent and timely responses to HR process, system, programmatic and policy requests which are considered to be routine requests and require limited research;
• Processes transactions related to a functional workstream and review transactions for completion and data accuracy;
• Specializes and provides deeper transactional and process expertise in key areas of employee life cycle;
• Executes according to functional workstreams standard operating procedures ;
• Meets service level agreements as outlined by Global HR Operations;
• Responsible for the compliance and administrative delivery process excellence in functional workstream;
• Addresses employees’ requests and provides information on administrative topics and policies within functional workstream;
• Assumes responsibility for case management and resolution. Manages escalation to other roles/resources (e.g., Team lead, regional HR leads, HRBPs, external partners) as appropriate. Refers complex cases requiring interpretation to appropriate Specialist Organizations;
• Provide a consistent and seamless service, expertise and compliance on administrative topics to either HRBP, managers and employees;
• Escalation as required for additional support and/or system changes required.

Qualifications & Experience:

• Excellent working knowledge in English &Italianlanguages;
• Previous experience in HR administration;
• Good knowledge of Microsoft Office;
• Previous experience with SAP or any ERP system is an advantage;
• Detailed oriented with excellent communication skills;
• Ability to work independently and as part of a multicultural team.

In return you will get:

• 23 days paid vacation;
• Multisport Card;
• Additional health Insurance;
• 150 BGN Food Vouchers;
• Year End Bonus;
• Excellent development opportunities;
• Access to various Learning & Training platforms;
• Fruits in the office weekly.

If you want to be part of an unique atmosphere of mutual respect and professional ambition, we are looking forward to receive your CV in English today!

All applications will be treated in strict confidentiality.

Posting date: 05-04-2024