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Adecco NAM - Manager Client Service COM -- Warsaw, IN

Job details

location-pin Warsaw, Indiana, United States
location-tag 30743

Overview

Grow your career with Adecco Group North America, the world’s leading provider of recruiting and career services.

The NAM - Manager Client Service COM is responsible  for optimizing service delivery to Central Order Management clients in a high quality, cost-effective manner while ensuring full compliance within assigned customer accounts and on all Adecco policies and procedures. Provides consultation and direction to other COM team members and field colleagues to resolve complex business issues. Responsible for providing outstanding customer service, order distribution/management and compliance support for selected customers.

Responsibilties

Responsibilities:

  • Provides central order distribution of client job requests to Adecco branch offices (including each Adecco business line) and subcontractors, as required by Adecco’s agreement with assigned Clients.
  • Ensures correct input/distribution of client orders, managing to a complicated contractual process that includes validations required for correct billing.
  • Maintains proactive contact with branch offices, educating them about account rollout materials and new orders. Answers questions and provides total support for both branch and client concerning the Adecco relationship.
  • Interacts and maintains relationship with customer’s executive level decision makers, third party vendors and branch staff regarding orders and technical issues to ensure order fulfillment meets and/or exceeds objectives and are compliance. This includes order status tracking/reporting to meet internal and external business needs.
  • Provides consultation and direction to other COM team members and field colleagues to resolve complex business issues.
  • Works with the field to facilitate a team-results oriented culture, making sure that clients’ required service levels are achieved.
  • Performs compliance management activities to ensure orders are filled according to contractual requirements.
  • Develops action plans with branch offices to resolve quality, service and support issues, fulfillment issues, billing issues, compliance issues or any other issues that arise.
  • Escalates issues to branch, area, regional and divisional management levels to resolve order fulfillment and service delivery issues. Provides consultation regarding recommended solutions and strategies to improve service delivery.
  • Ensures high quality of standards by conducting activities and maintaining systems that secure
  • Adecco’s position as a provider of the highest quality service to customers. Provides direction to Adecco branch offices and makes judgments to preserve and enhance each customer’s level of satisfaction with Adecco.
  • Coordinates and consults with hiring managers to better understand clients’ needs, maximize level of service, encourage relationship building, provide cost effective service solutions to customer demands and strategize on ways to achieve and exceed Adecco’s financial goals and objectives.
  • Documents issues and maintains formal tracking process on a monthly basis.
  • Works directly with the collectors of assigned accounts to resolve any disputes and billing issues.
  • Tracks weekly, monthly, & quarterly distributions of reporting per business unit and answer questions, e-reporting set-up for end users.
  • Provides National Account Management with COM information required for QBRs. Actively participates in QBRs upon request.
  • Provides training support and coaching to new Client Program Managers regarding processes, procedures and requirements.
  • Creates COM revisions to the Adecco Contract Administration Website and submits updates as needed.
  • Responsible for CPM function for additional accounts within the COM team during peak periods or during colleague PTO.
  • Supports the National Account group with implementation of new products and services at client locations.

SECONDARY FUNCTIONS:

  • Participates in special projects and performs other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations will be made upon request to enable individuals
with disabilities to perform the essential functions.

Qualifications

EDUCATION/EXPERIENCE & OTHER POSITION REQUIREMENTS:

  • Bachelor’s degree in related field or equivalent experience.
  • Minimum 5 years experience in a service-provider environment required.
  • 3+ years of Adecco field or corporate experience preferred.
  • Excellent leadership and customer service skills required. Proficiency in MS Office (Word, Excel & PowerPoint) also required.


ADECCO RETAINS THE RIGHT TO CHANGE OR MODIFY JOB DUTIES AT ANY TIME. THE ABOVE JOB DESCRIPTION IS NOT ALL ENCOMPASSING. NEEDS AND REQUIREMENTS MAY VARY BETWEEN LOCATIONS AND ACCORDING TO BUSINESS NECESSITY.

COMPANY OVERVIEW:

Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Accounting Principals, Adecco General Staffing, Adia, Ajilon, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, Special Counsel and Soliant is the world’s leading provider of Human Resources solutions.

We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.

Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records

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What it means to be part of the Adecco Group.

For over 50 years, we’ve helped connect thousands of people from all different backgrounds and cultures with employment opportunities across the world. We provide leading HR services and solutions, powering the world of work that not only gives our clients a more personalised experience, but also gives our colleagues a sense of purpose and value in the work they do with us. Being a part of our international group means being part of a community that drives each other to be their best. You’ll do work that challenges the lives of our clients. You’ll be a part of a spirited and professional network of people who believe in what we’re doing. And, you’ll believe in it too.

When opportunity knocks…

….Make sure you hear it. Set up a job alert today and get peace of mind that you’re not missing out on any big steps in your career.

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