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location-pin Tokyo, Tokyo, Japan; Tokyo, Japan
location-tag APAC00205

The Solution Design- is responsible for Pontoon Japan’s solution design toolkit for the MSP / RPO product. This role shapes and continuously improves the design process for MSP / RPO solutions in the country, working in partnership with the MSP / RPO Global Product Engine team to ensure alignment of the end client solution with the MSP / RPO Target Operating Model (TOM). 
Aligning with MSP / RPO managers in Japan, lead solution design for competitive MSP / RPO products to win new customers and both renew and expand existing client programs. These talent solutions will cover all aspects of Pontoon’s business including contingent, permanent, Statement of Work, freelance and other talent channels.
Assesses customer business needs and objectives to lead the design of talent program solutions inclusive of talent acquisition strategies, business process definitions, technology usage, sourcing approaches and program models.
Engages with other Pontoon teams including Sales, Finance, Product, Operations and optimization to ensure that solutions are designed to meet customer expectations and requirements as well as Pontoon operational and financial targets.
Partners closely with Pontoon senior leadership team and Marketing organization to drive innovation in our service offerings and influence the roadmap for new capabilities, features and services for customer talent acquisition and management programs.
Engages with Pontoon program teams throughout Japan to gain feedback and insight into existing programs and opportunities to further improve future solution capabilities. 

  • Focus on SLA/KPI/Budget.
  • Must be able to communicate effectively and clearly in writing and orally, both in one-on-one and in group presentation situations.
  • Ability to interact and communicate with all levels of staff and management.
  • Must be proficient in PC software packages, such as Microsoft Word, PowerPoint Excel and email.
  • Minimum of five (5) years full time work experience with four years in service level industry and a proven track record measured by increased responsibilities.
  • Previous HR or BPO industry experiences a must.
  • RPO / MSP industry experience preferred.
  • Fluent in English and Japanese.

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