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Account Manager

LHH Logo

Job details

location-pin Sydney, New South Wales, Australia
location-tag 2200038O

The Account Manager role is customer facing. The primary responsibility of this role is to meet an assigned revenue target by managing, retaining and growing a large portfolio of Career Transition accounts, including blue chip accounts, MNC, SME, local brand names. 

You will have great opportunity to grow and develop consultative selling skills within a professional B2B environment. You will also be a part of a high performing team with the global and Australian market leader in career transition. 

Reporting Relationships:
►     Reports directly to the Sales Director Australia & New Zealand

Direct Reports:
►     No

Major Responsibilities:

Servicing existing accounts
►     Develop credible and professional relationships with external clients to retain the account
►     Maintain regular contact with clients through the use of Salesforce mailouts, targeted phone calls and client meetings
►     Respond to inbound Career Transition enquiries in a timely fashion including providing advice on appropriate programs and ensuring customers have all the materials they need to make referrals
►     Ensure we have active contracts with accounts and, if required, have a new Terms of Business signed
►     Proactively use Salesforce to maintain account records including ensuring a wide range of active HR stakeholders are saved as Contacts, adding meetings and adding customer contracts
►     Proactively suggest and implement process efficiencies 
►     Ensure customers have up-to-date supporting collateral such as HR User Guides, Referral Forms and Program Flyers
►     Reporting including Weekly New Starter emails and ad hoc reports

Reigniting dormant accounts
►     Identify accounts where there may be leakage and proactively reach out to those organisations to reignite a relationship with LHH
►     Write and present proposals, following national pricing guidelines
►     Understand and apply LHH’s competitive differentiators to win new business
►     Proactively manage your sales pipeline by fully utilising all systems and processes (incl SalesForce)
►     Coordinate closely with Operations and Delivery Team on delivery of Career Transition services including referral management and provision of PO numbers
►     Proactively partner with senior leaders and peers to identify referral opportunities
►     Provide regular updates to Sales Director ANZ with regard to sales activity including client meetings,  current client updates, proposals, win/loss record with details etc
►     Work with Finance to maintain acceptable levels of account receivables with client

Professional Development
►     Continually seeks professional development opportunities and self-improvement activities

Required Experience/Characteristics:

►     An interest in business-to-business sales in the human capital field
►     1-3 years relevant experience working with mid-senior management customers and sales teams
►     Highly proficient in computer/data skills including Word, Excel, PPT, Outlook
►     Strong customer and results orientation
►     Proven capability to collaborate
►     Superior communication skills 
►     Highly organised with good attention to detail and follow through
►     Ability to juggle multiple priorities and work independently
►     High personal energy coupled with a genuine enthusiasm for developing the LHH business
►     Tertiary Qualifications are highly regarded

About LHH

The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.

LHH exists to help individuals, teams, and organizations find and prepare for what next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.

LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.

A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.

This is LHH. Ready for Next.

What it means to be part of the Adecco Group.

For over 50 years, we’ve helped connect thousands of people from all different backgrounds and cultures with employment opportunities across the world. We provide leading HR services and solutions, powering the world of work that not only gives our clients a more personalised experience, but also gives our colleagues a sense of purpose and value in the work they do with us. Being a part of our international group means being part of a community that drives each other to be their best. You’ll do work that challenges the lives of our clients. You’ll be a part of a spirited and professional network of people who believe in what we’re doing. And, you’ll believe in it too.

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