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Job ID
Singapore, Singapore
Business Unit
Human Resources
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Account Manager, Outsourcing

Key Job Objectives

  1. Responsible for assigned Accounts’ Revenue, GP and GM forecast and budget.
  2. Responsible for team’s achievement of KPIs (both internal and with clients).
  3. Increase client base in collaboration with National Sales.
  4. To maximise client penetration through obtaining new client contacts and increase market share of high potential clients.
  5. Cross Selling - understand client’s business needs and provide business solutions that may include Adecco’s other service offerings.
  6. Retention and succession planning.

Job Requirements

  • Tertiary education and / or relevant industry experience.
  • HR knowledge and legislations related to labour law (preferred).
  • Good command of written and spoken English.
  • Knowledge in MS Office (Word, Excel and Outlook).
  • Proven track record in Sales / Business Development / Client Services / Account Management where you have had strong experience building. and managing solid candidate and client relationships.
  • Able to work in a fast paced and dynamic environment.
  • Adaptable and knack for managing change.
  • Prior experience in managing people (preferred)

Job Description

  • To ensure team’s adherence to the account management playbook.
  • Ensure team achieves the budget, build, and maintain a healthy sales pipeline.
  • Acquire new clients to increase unique client base.
  • Build relationship through networking events, sales visits, cold calling, social media outreach in collaboration with National Sales.
  • To maximise client penetration through obtaining new client contacts.
  • Responsible for team’s achievement of KPIs (both internal and with clients).
  • Workload management of direct reports, ensuring work process efficiency and productivity through introduction of technology or solutions.
  • Performance management of direct reports.
  • Mentoring and training of direct reports.
  • Work with team to analyse, develop and implement account strategy, action plans and delivery model.
  • Ensure high level of service delivery and act as point for client escalation.
  • Cross sell: Understand client’s business needs and provide business solutions including up selling of Adecco’s other service offerings.
  • Ensure team’s adherence and compliance of processes e.g., front office tool adoption, MOM legislation, internal governance etc.
  • Customer Centricity: to maintain good relationship with both clients and associates to achieve high retention and NPS results.
  • Ensure healthy AR collection.
  • Stay current with relevant industry knowledge and best practices.
  • Conduct regular account / business reviews with assigned clients at pre-agreed frequencies.
  • Able to adapt to flexible work schedules and locations.


  • Budget quarter/annual achievement of client account
  • Satisfaction survey (rCX and NPS)
  • DSO - per account as agreed.
  • Ensure team’s KPIs achieved.
  • Retention – country guideline

Get to know us

Our team is making a difference in people’s working lives and leading society into a future driven by human potential and inclusion. We’re disrupting and transforming norms – looking beyond resumes and connecting people with opportunities to truly get ahead. As the world's leading workforce solutions company, we are offering flexible placement, permanent placement, outsourcing and managed services across all sectors. At Adecco, we believe in the potential of people. We deliver the right talent capabilities at the right time, enabling flexibility and agility for clients. Help us deliver on our purpose to transform the world of work through people who love what they do.

Diversity & Inclusion at Adecco

Join Adecco: Empowering Diversity, Driving Inclusion
At Adecco, diversity fuels our success. We embrace unique identities, backgrounds, and perspectives to build an inclusive future. Our commitment to equity ensures fair access and opportunity for all.

What We Stand For
Diversity Fuels Success: Embracing a full range of identities, from gender and race to ability and nationality, we create a vibrant and innovative work environment.
Equity for All: Fairness drives everything we do. We provide equal access to opportunities, resources, and recognition for everyone.

Championing Inclusion in Action
Expertise in Refugee Integration: We lead in integrating refugees through social coaching, training, and partnerships, making a positive impact on their lives.
Skills for the Future: By upskilling and reskilling, we empower candidates to succeed in the workforce, we bridge the talent gap, driving growth and empowerment for all.

Join us in building a future where everyone thrives. Be a catalyst for positive change with Adecco!


At Adecco, empowerment drives us, and our collective spirit inspires us to create meaningful change. We envision a world where everyone has a chance to participate in the future of work. Our culture of inclusivity and entrepreneurship enables continuous growth, making a positive impact on society.

Each role at Adecco contributes to a greater cause by making a real difference in people's lives. We connect talent with opportunities, creating careers and shaping a brighter future for everyone.

Fuel your career with Adecco's brand purpose, emphasizing empowerment, societal impact, and leadership in workforce solutions. Together, let's embark on a remarkable journey of transformation and fulfillment, shaping a brighter future for everyone, everywhere.

"Our ambition is to reinforce our leadership in workforce solutions and make the future work for everyone, all around the world." - Christopher Catoir – President Adecco

Learn more about Adecco

We are Adecco, a global leader in workforce solutions. We work to make a difference in people’s working lives and lead society into a future driven by human potential and inclusion. We have a commitment to disrupting and transforming norms – looking beyond resumes and connecting people with opportunities that truly get them ahead. As a member of the team, you’ll be empowered to deliver on our purpose to transform the world of work through people who love what they do. You will be a commited career partner that supports the employability of our Associates and their success.

  • Collaborate with purpose, connecting authentically to achieve remarkable goals together.

  • Embrace change, taking bold initiatives with tenacity to drive extraordinary results.

  • Focus on customers, creating strong partnerships and understanding their evolving needs.

  • Fuel your curiosity, embrace continuous learning, and grow professionally with us.

  • Join a dynamic team that navigates change fearlessly, turning challenges into opportunities.

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Are we the right fit for each other? Have a look at the traits we're looking for.


Inclusive Culture, Empowering Impact: Join Adecco's supportive environment, making a difference through work

Fuel your career path with meaningful work, societal impact, and sustainable growth

Flexible Hybrid Work: Enjoy work-life balance with Adecco's agile and adaptable work arrangements

Global Opportunities, Diverse Roles: Explore a world of career possibilities with Adecco's global leadership

What it means to be part of the Adecco Group.

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