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Student Success Associate

General Assembly logo

Job details

location-pin London, England, United Kingdom
location-tag 2631087

Who We Are

Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 40,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.


The Role

We are looking for an outgoing Student Success Associate to provide administrative support for the Student Success team and ensures students, instructors, and staff have the tools and resources necessary to deliver high-quality learning experiences at GA.

This is a role for a motivated team player who is process-driven and has an eye for detail who wants to be part of a fast-paced, growing educational community.

This is a UK-based role that will be working out of London full-time. Initially starting remote on a 6-month contract with the view to make permanent following a probation period once campus operations resume.


All the responsibilities of the Associate, plus:

  • Oversee student onboarding/off-boarding communications/Collections/Community Initiative.
  • Represent the voice of the student owning cross-functional communication and collaboration across teams. • Oversee the execution of local student success strategy.

  • Track student progress against graduation requirements, monitoring and coordinating interventions to address red flags.

  • Review both qualitative and quantitative student data to identify trends in the learner experience.

  • Oversee the development and execution of SSPs/IEPs partnering with local Instruction & Outcomes.

  • Mediate and manage student withdrawal requests, tracking/reporting, and retention strategy.

  • Oversee student onboarding/offboarding communications.

  • Develop and execute local strategy for student-facing events and ongoing community outreach. • Foster a welcoming and inclusive community for all students and alumni.

  • Demonstrates a comprehensive understanding of all GA Education Product lines in order to best serve the student, instructor, and local community


Required Skills:

All the responsibilities of the Associate, plus:

  • 3-5+ years prior work experience, preferably in a customer or client success role.

  • Demonstrated expertise in people management and/or coaching

  • Highly organized, can coordinate multiple projects at once

  • Strong ability to multitask, prioritize, problem-solve, and execute in a timely fashion.

  • Able to anticipate customer needs and act accordingly.

  • Comfortable with ambiguity and last-minute changes, remains calm under pressure.

  • Is open to feedback and collaboration, and committed to transparency


Core Competencies:

All the competencies of the Associate, plus:

  • You learn new processes quickly and accurately.
  • Communicates Effectively

  • Interpersonal Savvy

  • Collaborates

  • Manages Complexity

What it means to be part of the Adecco Group.

For over 50 years, we’ve helped connect thousands of people from all different backgrounds and cultures with employment opportunities across the world. We provide leading HR services and solutions, powering the world of work that not only gives our clients a more personalised experience, but also gives our colleagues a sense of purpose and value in the work they do with us. Being a part of our international group means being part of a community that drives each other to be their best. You’ll do work that challenges the lives of our clients. You’ll be a part of a spirited and professional network of people who believe in what we’re doing. And, you’ll believe in it too.

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