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Operations Consultant

Job details

location-pin London, England, United Kingdom
location-tag 14175

Role profile/Description:

You will be expected to:

  • Provide an efficient typing, clerical and administrative service
  • Provide a warm, professional welcome for all visitors, greeting them with courtesy, in a friendly and business-like manner
  • Act as an ambassador and brand champion of Adia - creating an excellent first impression over the phone and face-to-face
  • Ensure all Adia administration is compliant with the companys quality standards
  • Take responsibility for checking status of timesheets in the Adia platform and report to the payroll system
  • Manage payroll, in a timely fashion whilst ensuring the data entered is accurate and compliant
  • Copy, collate and file all paperwork and record data on the company systems
  • Where appropriate, handle incoming candidate CVs, arrange candidate appointments and guide candidates through the registration process
  • Where appropriate, handle the registration process by interviewing candidates to assess qualifications, skills and previous employment and conducting
  • skill checks to enable the best possible assignment selection
  • Where appropriate, help to fill vacancies and assignments
  • Ensure the marketing plan is carried out to a high standard, working in conjunction with the Marketing Manager
  • Resource for candidates and/or generate leads, as directed by the Operations Manager
  • Interact with clients when database cleansing, taking bookings and vacancies
  • Assist the Operations Manager with controlling Adia cost
  • Carry out other reasonable duties as required by Senior Management, which may include some travels

You will need to display the following personal attributes to succeed in the role:

  • Strong work ethic and team focus, prepared to go the extra mile to support your team
  • Well organised, methodical approach to tasks, able to prioritise demanding workload while paying attention to details
  • Anticipate and proactively meet the needs of the team
  • Ability to think on feet and work independently to create innovative solutions
  • Strong communication skills and the ability to build relationships

We will require you to have experience of:

  • Working in a customer focused environment that is both fast paced and target driven
  • Using Microsoft Office packages
  • The recruitment industry

We would prefer you to additionally have knowledge of:

  • Commercial markets
  • Electronic and paper based marketing campaigns
  • Internet research

Key tasks

  • Relationship Building
  • Build excellent working relationships within Adia
  • Build strong working relationships with candidates and clients
  • Listening, Responding and Informing
  • Handle all calls efficiently and in an appropriate manner
  • Communicate regularly with colleagues to ensure messages/issues are conveyed immediately
  • Deal with any issues or problems which arise from clients and candidates - escalate issues to the Operations Manager
  • Maintain regular contact with candidates, working temporaries and as required, clients

Personal Drive

  • Attend all relevant training courses as required, residential or otherwise to improve both personal and Adia performance
  • Tackle all problems with creativity and the interests of the Company in mind

Handling Change

  • Adapt to the changing needs of the business in a positive manner and modify approach and practices accordingly
  • Task Management
  • Structure daily, weekly and monthly activities to ensure tasks are achieved - anticipating busy periods and planning accordingly

Operational Planning and Efficiency

  • Ensure sufficient time and energy is put into planning all activities
  • Maintain the stationery stock levels within the office and order stock where necessary

Identifies and Understands Customers Needs

  • Where appropriate, interview candidates to assess qualifications, skills, previous employment and availability - match to suitable vacancies/assignments.
  • Maintain regular contact with candidates to continually assess their needs and establish their availability

Customer Management

  • Ensure that all clients are in possession of the Companys Terms and Conditions and have completed a HS assessment
  • Collate and maintain all client information to ensure correct invoicing, including company registration numbers
  • Ensure that all candidates complete the registration process, tax and insurance documentation in line with the Company Quality System
  • Ensure the appropriate references on all candidates are taken in line with the requirements of the Company Quality System

Customer Satisfaction

  • Manage and deliver excellent customer service by;
    • providing a warm and professional welcome for all visitors to the offices to ensure that the first impressions and contact with Adia are positive
    • addressing customer concerns in a timely fashion
    • ensuring the client/candidate experience is positive and rewarding in order to encourage them to continue to use Adia
    • co-ordinating and collating candidate assessments and service evaluations

Financial Control

  • Control costs, as directed by Operations Manager

Business Strategy

  • Understand the wider Adia business strategy and where the local strategy fits into it

Knowledge Management

  • Keep systems up-to-date with accurate and detailed records of clients, candidates and sales data in accordance with the Company Quality System to ensure clients are invoiced accurately and associates are paid accurately and on time
  • Share best practice with colleagues in Adia

Market Awareness

  • Maintain awareness of local competition and their modus operandi in order to maintain best practice
  • Maintain awareness of market/legal changes and impact of such on the Adia operation

Corporate Responsibilities

  • To ensure that the companys approach to diversity and non-discriminatory people management practices are upheld at all times.
  • Comply with the Code of Business Conduct (ACE)
  • Comply with the Health and Safety Policy
  • Ensure that the companys approach to diversity and non-discriminatory people management practices are upheld at all times
  • Act fiscally responsible at all times and comply with all company financial policies
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