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Applications Solution Analyst

Job details

location-pin Kuala Lumpur, Malaysia
location-tag 200000G9

Reporting to: Head of SDM

Location: APAC IT Hub, Kuala Lumpur

Job Purpose:

  • Providing overall guidance, structure, and authority for the creation and maintenance of solutions. Owner of the technical ‘release train’ / upgrade cycle for a solution.
  • Responsible for providing the specification of technologies, application architectures and data structures as a basis for application development or customization. 
  • Responsible for producing and maintaining all design documentation in line with Solution and/or Infrastructure Architecture standards.
  • Responsible for endorsing the solution’s design for deployment into the production environments.
  • Might be asked according to experience to manage the application development & support team by building a team structure that can adapt to changing business demand
  • Ensure level 2 and/or level 3 support for the responsible solutions area 


  • Regional Solution Delivery Manager
  • Project Managers
  • Solution Developers, Testers
  • Solution & Infrastructure Architects
  • IT Production Team
  • IT Security and Compliance
  • External partners for solution development
  • Internal business users

Measured on:

  • Quality and completeness of high level and detailed design documents
  • Timeliness of solutions/services delivered within agreed SLA
  • Operational excellence for assigned business solutions

Main Tasks & Responsibilities:

  • Act as the key systems authority and subject matter expert for assigned business solutions
  • Guarantee all work is compliant with internal and external audit requirements and complies with financial legislative requirements (e.g. statutory, reporting, tax etc)
  • Work closely with the Solution Architects, Infrastructure Architects and other technical team leads to ensure any proposed solutions fully integrate with existing and developing architectural patterns.
  • Design the details of the application both functionally and technically
  • Create design documents: high level functional and non-functional design as technical design specifications
  • Consult with (when needed) and obtain design validation by Architecture team
  • Consult with (when needed) and obtain design approvals from IT Security and Compliance team 
  • Ensure solutions are technically robust and are technically fit for purpose.
  • Where necessary, work with project managers to ensure designs and technical deliverables meet project objectives.
  • Monitor technical activity for assigned business solutions, highlighting major issues, and formulating solutions.
  • Evaluate systems change proposals ensuring adherence to or adaptation of the architecture and strategy.
  • Champion implementation of architectural changes within the agreed program of work.
  • Package evaluation and recommendation on “build or buy” decisions.
  • Identify and recommend vendors for the development and maintenance of the responsible solution area
  • Manage the vendor(s) to make certain they are performing to contractual agreements based on agreed KPIs / SLA

People, Resource management responsibilities& Decision Power:

  • Design approach and creation of functional, non-functional and technical design details in alignment with Architecture
  • Release Train/upgrade cycle for a solution

Minimum requirements& Personal attributes: 

Education and certifications/training:

  • University degree in an IT technical subject
  • Knowledge of software development methodologies and/or ITIL Service Management processes
  • ITIL v3 Certification preferred
  • Experience of using Oracle, MS-SQL, or other database technologies to deliver major systems.
  • Good to excellent command of business English
  • Second language desirable, English essential

Professional & Leadership experience:

  • Minimum 3 years in an application support role
  • Experience of the techniques, technologies and standards employed in designing and developing applications.
  • Experience in application architecture or solution design
  • Troubleshooting experience in Enterprise Applications

Group Competencies

  • Leading Teams/ Teamwork
  • Strategic Planning & Judgement
  • Driving Financial Results & Innovation
  • Collaboration
  • Learning Agility & Curiosity
  • Community Impact

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