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Engagement Coordinator (HR Operations/Recruitment)


Job details

location-pin City of Taguig, Metro Manila, Philippines
location-tag 10237

As the Engagement Coordinator you will engage in providing support to managers preparing to start a vendor engagement, providing an intake call to review the scope of work, identify possible risks/concerns, and guiding the manager through the next steps of the process.


* Achieve excellent customer satisfaction and exceed client expectations
* Build strong relationships with all stakeholders (client, suppliers, MSP team)
* Support onboarding activities including mailers, compliance and orientations

Vendor / Contractor Operations:

* Act as Service Support Centre ambassador and subject matter expert
* Oversee management of case management system for allocation of tasks and escalation cases
* Process workforce management tasks at volume and within SLA
* Oversee delivery of worker onboarding activities such as orientations and compliance
* Oversee delivery of recruitment activities such as resume screening and interview scheduling
* Act as escalation POC for team activities, and follow through to resolution
* Build relationships with stakeholders and suppliers to drive efficiencies in tactical operations
* Ensure highest levels of customer service are provided and maintained

Optimization & Collaboration:

* Strategically align with global team to ensure transparency and consistency of cross-regional delivery
* Drive operational evolution through global collaboration for design of efficiency initiatives/gains
* Proactively analyze data to uncover opportunities for process optimization
* Proactively conduct quality audits to identify gaps/misses and areas for ongoing review/development
* Identify improvement ideas via the strategic use of VMS and client technologies
* Participate in stakeholder discussions presenting metrics and work examples. Additionally, be prepared to explain processes, discuss achievements, address change impacts and identify value adds

Reporting & Analysis:

* Work to provide accurate, timely and complete performance analyses
* Conduct root cause analysis and build solid recommendations/outcomes
* Conduct regular quality audits and checks, and report on findings
* Contribute to monthly and quarterly business reviews via metrics and compliance reporting
* Review team output for trending and peaks/troughs


* Bachelor's Degree holder or relevant work experience
* At least 2 years of work experience in data management
* Exposure to HR, recruiting, training and/or service environment/s ideal
* Track record of increased responsibility and trajectory, ideally in a mid-level management position
* Effective people management skills, motivated by collaboration and teamwork
* Quality customer service, always focusing on the solution
* Impeccable communication (written/verbal) skills in English (mandatory) + Japanese (ideal)
* Ability to work flexibly and independently, and can think on your feet
* Analytical ability to review data/reports and identify trends
* Self aware, good judgement, strength of character
* Strong Excel; MAC/Google Docs; VMS/ATS experience
* Willing to work at any shift schedule, including the US shift

What it means to be part of the Adecco Group.

For over 50 years, we’ve helped connect thousands of people from all different backgrounds and cultures with employment opportunities across the world. We provide leading HR services and solutions, powering the world of work that not only gives our clients a more personalised experience, but also gives our colleagues a sense of purpose and value in the work they do with us. Being a part of our international group means being part of a community that drives each other to be their best. You’ll do work that challenges the lives of our clients. You’ll be a part of a spirited and professional network of people who believe in what we’re doing. And, you’ll believe in it too.

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