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Technical Team Manager - Site Reliability Engineering

Job details

location-pin Berlin, Land Berlin, Germany
location-tag EEMENA00218_EN
About the role

Technical Team Manager will be responsible for people and technical leadership of Site Reliability Engineering (SRE) team who represent Cloud Infrastructure and Engineering within the product development teams. Technical Team Manager responsible for implementation of non-functional requirements, stability, and reliability of digital applications. Provides technical leadership, direction, and guidance to SRE team on technical services that are required to be built during project phase, and implementation of reliability metrics, monitoring and service improvements during service operations. Alongside with Head of Cloud Infrastructure and Engineering defines strategic, tactical, and operational goals for successful implementation of SRE practices to create resilient, secure, and agile environments for Adecco Digital Products.

What you’ll be doing

• Leadership and people management of SRE team, creating a collaborative working environment
• Identify training needs in the team to anticipate and address any knowledge gaps early
• Identify technical development for team members
• Technical assessment of new candidates to ensure that new hires skills are aligned with level of technical work, and are a cultural fit for the team
• Draft onboarding plans, assign mentors and guide technicians during first months
• Mentor and provide continuous feedback on performance from technical perspective, to identify improvement opportunities
• Manage capacity of the team to ensure corresponding project assignment and cross-training • Collaboration with Head of Cloud Platform and Governance to carry out larger Cloud and Platform strategy
• Proactively communicate with key stakeholders regarding the system availability status, scheduled maintenance windows and product performance
• Act as SPOC for Head of Cloud Platform and Governance, APIM, Security, Network and Product Teams
• Drive strategic and operational goals for Service Reliability Engineering with the focus on automation
• Promote new ideas, strategies, technologies, and concepts to further improve service quality and reduce costs
• Provide technical leadership, direction, and guidance to SRE team on services that are required to be built during project phase and service operations, to align with global standards and best practices
• Responsible for coordinating, advising, and resolving complex technical issues with SRE team related to platform, integrations, network, security

• Responsible for defining and driving technical standards on delivering infrastructure as code through CI/CD across projects
• Creation and grooming of backlog items (sprints) for technical debt, missing documentation, and toil across supported products and within the SRE team
• Project planning and prioritization
• Manage and own all production issues to drive effective resolution of assigned client escalations including post-mortem root cause analysis and recommendations/implementations to ensure long-term remediation of issues
• Drive down the number of incidents and MTTR
• Produce status reports and quality metrics
• Ensure an accurate business continuity plan is maintained and tested
• Coordinates efforts of SRE team or produces own high-quality technical documentation that is reusable by the rest of the team
• Responsible for ensuring adherence of SRE team to incident, major incident, change, problem, release management processes
• Coordinates efforts of SRE team to standardize practices of 'go-to-production'
• Responsible for promoting and coordinating implementation of reliable monitoring of distributed systems to align with Product Owner and Development Team needs
• Responsible for identification and implementation of SLIs and SLOs to effectively monitor infrastructure components, core functionality of applications and outage tracking
• Establishing observability through monitoring of latency, traffic, error rate and saturation
• Negotiate SLI/SLO and manage error budgets for SRE and product teams
• Enable post-mortem culture to effectively propose and implement recommendations for specific products or SRE team Promote elimination of TOIL via automation or process improvements

About you

• More than 10 years of experience in the IT industry, primarily in designing and operating high-performance, secure, multi-tenant cloud services supporting a CI/CD model is a plus
• Experience managing highly available, multi-region, web-based, customer facing services and how to monitor the health of the applications and Infrastructure.
• Experience in managing cloud-based team in service operations, preferably in SRE environment
• Solid infrastructure and application architectural experience
• Solid understanding of API management
• Experience with a variety of modern technologies like Kubernetes, Terraform, Postgres, Data streaming, Redis, Sitecore.
• Experience in setting up SRE practices according to company needs
• Has an automation first approach when possible using IaC and Scripting using tools such as Powershell, Bash, ARM templates
• Experience with OO languages like Python,C++, C# as well as JS or similar scripting language is a plus
• XML and JSON Experience is a plus
• Experience with a variety of SQL and NoSQL databases is a plus
• Working with general Azure services (App Service, Traffic Manager, API Management etc.) is a plus
• Knowledge of or ability to learn programming in multiple scripting and programming languages, automation frameworks and tooling technologies.
• Have a creative and analytical mindset, and naturally facilitate creative/collaborative problem-solving techniques
• At least a bachelor’s degree in Engineering, Information Systems, Science, Technology or Math from an accredited university or equivalent work experience.

Why choose us?

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful. Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together. Make an impact where it matters most.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary. On our career site, you will find some of the key steps you can expect to guide you along the way. As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer. #LI-HQ

What it means to be part of the Adecco Group.

For over 50 years, we’ve helped connect thousands of people from all different backgrounds and cultures with employment opportunities across the world. We provide leading HR services and solutions, powering the world of work that not only gives our clients a more personalised experience, but also gives our colleagues a sense of purpose and value in the work they do with us. Being a part of our international group means being part of a community that drives each other to be their best. You’ll do work that challenges the lives of our clients. You’ll be a part of a spirited and professional network of people who believe in what we’re doing. And, you’ll believe in it too.

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