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Head of Configuration Management

Job details

location-pin Berlin, Land Berlin, Germany
location-tag 210000YC

The Adecco Group is the world’s leading HR solutions partner. We provide more than 700,000 people with permanent and flexible employment every day. With more than 34,000 employees in 60 countries, we transform the world of work one job at a time. Our colleagues serve more than 100,000 organisations with the talent, HR services and cutting-edge technology they need to succeed in an ever-changing global economy.  As a Fortune Global 500 company, we lead by example, creating shared value that meets social needs while driving business innovation. Our culture of inclusivity, fairness and teamwork empowers individuals and organisations, fuels economies, and builds better societies. These values resonate with our employees, who voted us number 7 on the Great Place to Work® - World’s Best Workplaces 2020 list.  We make the future work for everyone.

The Adecco Group is based in Zurich, Switzerland. Adecco Group AG is registered in Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange (ADEN). The group is powered by eight lead brands: Adecco, Modis, Badenoch + Clark, Spring Professional, Lee Hecht Harrison, Pontoon, Adia and General Assembly.


Create and execute global standards for configuration management.


  • Develops configuration management strategies, policies, standards, and guidelines.
  • Champions the importance and value of configuration management and develops new methods and organisational capabilities (including automation) for configuration management.
  • Provides resources to drive adoption of, and adherence to, policies and standards.
  • Measures and monitors adherence to standards and ensures consistent execution of the process across the organisation.
  • Agrees scope of configuration management processes and the configuration items (CIs) and related information to be controlled.
  • Identifies, evaluates and manages the adoption of appropriate tools, techniques and processes (including automation) for configuration management to ensure information is complete, current and accurate.

Experience and Skills

  • A minimum of 10 years’ experience with a strong background in configuration management
  • Broad service management experience working within an international corporate environment
  • Proven track record and experience of successful management of technical teams including career development, performance feedback and evaluation
  • University degree preferably in a technical subject or any comparable education
  • University degree preferably in a technical subject or any comparable education
  • ITIL V3 certification advantageous
  • The planning, management, control and governance of organisational, project and artefacts.
  • The identification, classification and specification of configuration items (CIs) and their inter-relationships. Identifying the configuration and version of source code, software, systems, documents and service dependent CIs at distinct points in time.
  • Systematically controlling changes to the configuration and maintaining the integrity and traceability of the configuration throughout the project, system and/or service life cycle.
  • Identifying and documenting the functional and physical characteristics of CIs, controlling changes to those characteristics, recording and reporting change processing and implementation status.
  • Verifying and auditing CIs for data quality and compliance with specified internal and external requirements.
  • Demonstrable excellent leadership skills at a senior level
  • Excellent communication and presentation skills

What it means to be part of the Adecco Group.

For over 50 years, we’ve helped connect thousands of people from all different backgrounds and cultures with employment opportunities across the world. We provide leading HR services and solutions, powering the world of work that not only gives our clients a more personalised experience, but also gives our colleagues a sense of purpose and value in the work they do with us. Being a part of our international group means being part of a community that drives each other to be their best. You’ll do work that challenges the lives of our clients. You’ll be a part of a spirited and professional network of people who believe in what we’re doing. And, you’ll believe in it too.

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