Recruitment Quality Controller FTC. Solihull

We’re looking for a detail-oriented Recruitment Quality Controller to support a major Armed Forces recruitment programme.

In this role, you’ll report to the OpEx Lead and ensure our volume recruitment process meets quality standards as a final check to support candidates into careers within the Royal Navy, British Army, and Royal Air Force.

This role is about more than just checking boxes; it’s a framework to ensure that every recruitment step is carried out accurately and reliably. Whether it's verifying documents, cross-referencing information, or leveraging advanced technologies, maintaining high standards is non-negotiable.

This is a fast-paced, high-responsibility position where accuracy, risk awareness, and strong judgement are essential.

• Apply best practice and standardised procedures as a playbook, ensuring every candidate undergoes the same thorough process.

• Ensure we on board genuinely qualified individuals who share the clients’ values.

• Stay current with legal requirements and industry standards (if regulation shifts, our procedures should, too) to minimise risk and maximise compliance.

• Continuous Improvement: Conduct regular audits to help identify weaknesses in the recruitment process then manage feedback loops to enable improvement.

• Document verification checks, every step should be documented meticulously to help train new starters and maintain protocol.

• Regulatory compliance.

• Apply quality control mechanisms (double checking protocols, cross referencing information from multiple sources to safeguard against mistakes).

• Compliance to Legal and Ethics standards, respecting candidate privacy, confidentiality and data considerations.

• Contribute to / implement robust systems for ongoing monitoring and evaluation (routine audits, periodic reviews, automated alerts for inconsistency) and use data to continuously fine tune the process.

• Champion the use of AI for monitoring tools and audit mechanisms to minimise human error and ensure accuracy.

• Strong communicator who can work collaboratively and escalate issues effectively.

• Experience in HR or Recruitment compliance or risk management.

• Experience handling sensitive/confidential data.

• Strong attention to detail and analytical mindset

• Ability to work in a fast-paced, deadline-driven environment.

• Background in or connection with or to the Armed Forces (advantageous)

Important information

You must have the right to work in the UK.

All offers are subject to background checks and compliance screening.

Contracted hours will be 37.5 a week but requires flexibility to undertake occasional weekend work.

This role will be offered on a fixed term contract basis initially, please contact our Recruitment team at: afrs.recruitment@adecco.co.uk for more information. 

The Adecco Group, based in Zurich, Switzerland, is one of the world's largest Human Resources providers and temporary staffing firms, and a Fortune Global 500 company.

The Adecco Group is made up of 3 distinct Global Business Units (GBU); Adecco, LHH and Akkodis.

These industry leading brands span the full spectrum of end-to-end HR services, delivering across the board to our colleagues, clients and candidates.

At Adecco, we are proud to partner with the UK Ministry of Defence (MOD) in providing critical recruitment services for the UK’s Armed Forces. This new approach will, for the first time, see the Royal Navy, the British Army, and the Royal Air Force have a joint Armed Forces Recruitment Service (AFRS). Delivered through a partnership of the MOD, Serco, Adecco and a consortium of partners, this service will provide end-to-end support from candidate attraction to assessment, onboarding, and Phase 1 training.  

Posting date: 22-08-2026