LHH Recruitment Solutions - Operations Specialist Compliance - Remote - US

The Operations Specialist, Compliancefunctions as the primary point of contact to colleagues, supplying first line expertise and elevated support in field business operations related to policies and practices, facilitating compliance, and mitigating risk.  The primary focus is ensuring associate and client-based processes are compliant.  Working out of a Salesforce case queue, the effective Operations Specialist, Compliance will thrive in a highvalue-add, fast-paced metric driven role that requires advanced knowledge and experience in different support areas of the staffing industry, as well as keen collaboration skills to meet overall Company goals and objectives.

Respond to requests from field colleagues daily and professionally using the Salesforce case queue within set Service Level Agreements to aid with the resolution of day-to-day issues experienced by the field.

Provide elevated level of support in areas of field operations compliance including but not limited to associate (Temporary Employees) on-boarding and I-9 completion, background and drug screening, unemployment claims, Associate skills testing, and ordinary questions about associate placements.

Helps with implementing and supporting programs to ensure associate pre-employment, hiring, employment, and pay practices are compliant with applicable regulations.

Collaborates to develop and educate best practices including obtaining, revising, documenting, and communicating procedures and forms.

Partners with Corporate Departments (IT, HR, Marketing, etc.) as needed for issues resolution, application testing, standard operating procedures, communications, training, and best practices.

Acts as a resource to both the field and the back office to find and resolve operational challenges and inefficiencies, including but not limited to, associate timekeeping, client invoicing, and cross business unit transactions.

Participates in special projects and performs other duties as assigned.

Research and respond to Unemployment Claims in Equifax. 

Client Vetting – Works with Contracts Review, HR, and field members to review client on-boarding documents/forms. Ensures all documents/forms are acceptable and compliant according to law and internal policies and implemented in the proper platform for execution by candidates/associates. 

Supports and handles processes related to enacted legislation such as Harassment Training, Pandemic Vaccine Tracking, Emergency Paid Sick Leave, and other initiatives as necessary. 

Support and trains on electronic signature platform as necessary. 

Responsible for all processes related to background adjudication. 

Responding to field inquiries for compliance-related candidate/associate matters such as wage and hour determinations (including 1099’s), I-9/authorized employment verifications, sick leave policy application and other federal, state, or local requirements. 

Bachelor’s degree or equivalent work experience plus a minimum of one (1) year prior professional experience required; operations and/or service industry experience preferred. Prior experience working with remote teams and with the following systems are helpful but not required: Vendor Management Systems (VMS), Salesforce, Bullhorn, Sense, PeopleNet, Assess Testing, Equifax, First Advantage, or HR Work Cycles.  

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

Professional communication skills, both verbal and written form, with the ability to work at all levels of the organization with professionalism.  

Embody the 4 H’s: Helpfulness, Human Connection, Honesty, and Hope.  

Proven ability to collaborate effectively with colleagues across time zones to meet tight deadlines daily in a remote team environment. 

Exceptional customer service skills to deliver outstanding experiences to both internal and external stakeholders. 

Ability to apply independent judgement and expertise to address and resolve escalated issues. 

Exceptional resourcefulness to seek information to make decisions and solve complex problems, often within time constraints and with little to no precedent. 

Skilled at documenting, helping craft, and communicating new processes to meet business needs.  

Capable of developing and maintaining relationships across various business units and corporate departments. 

Professional judgement to know when to escalate or ask for help. 

Ability to adapt and excel in a fast-paced, metric driven, changing environment. 

Strong organizational skills and ability to plan to achieve results. 

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Adecco General Staffing, Entegee, Lee Hecht Harrison Professional Recruitment, Modis, and Pontoon is the world’s leading provider of Human Resources solutions.

We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.

Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.

Equal Opportunity Employer Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records.

This position is nonexempt and will be paid on an hourly basis.  The salary range below has been annualized based on a 40-hour workweek.

The anticipated annual base salary range for this position is $21.09 - $38.66.  Compensation varies based on a variety of factors including, but not limited to, experience, education, key skills, and geographic location.  In addition to base salary, the position is also eligible for incentive compensation based on achievements outlined in the compensation plan.

Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave.  PTO and holiday hours are prorated based on hire date within the calendar year.

Posting date: 02-26-2025