HR OPS TEAM LEADER WITH SPANISH LANGUAGE
Sofia-grad, Bulgaria Apply for RoleWe are the Adecco Group! A network of passionate professionals working together in over 60 countries to help businesses optimise their talent, transform their workforces and build the employability of people all over the world. We have a powerful purpose: Making the Future Work for Everyone and we have established the most comprehensive portfolio of HR solutions in the industry, providing essential, dynamic and efficient solutions that make a difference on how people work in the future – including you!
In alignment with The Adecco Group Future@Work strategy, we are now expanding our business in Bulgaria with a newly established Shared Service Center!
You will join forces with talented professionals in the Finance and HR area to shape the future of work @ the Adecco Group providing inhouse services and improving operational & financial excellence. Here, at the Shared Service Center @ the Adecco Group, you’ll have a world of exciting opportunities to explore, develop and grow, to take control of your own work, given all the support and headspace you need to keep loving what you do. We value and respect each other’s opinions in an environment where everyone has a voice. We’ll inspire you to demonstrate a pioneering spirit, connect you with opportunities where you can learn and flourish, and collectively pushing the limits of what’s possible in the shared services and solutions space!
We are currently looking for highly motivated and talented professional to join our team in the position of HR OPERATIONS TEAM LEAD WITH SPANISH LANGUAGE
The HR Operations Team Lead is responsible for planning and performing processes within the Shared Service Center @ the Adecco Group. The Team Lead coordinates and plans the work for assigned team while providing support on queries, transactions, or documentation matters. Supports the execution of operational activities and serves as first point of escalation in issue resolution.
Your Responsibilities:
- Perform all transactional responsibilities for the HR Specialists team
- Assume responsibility for case management and resolution.
- Manage escalation to other roles/resources (e.g., HR specialists, regional HR leads, HRBPs) as appropriate.
- Refer complex cases requiring interpretation to appropriate Specialist Organizations
- Monitor quality assurance and provides centralized oversight and enforcement of relevant service level agreements. Serve as day-to-day contact for issue resolution protocols
- Manage content and maintains HR portal and knowledgebase tools
- Perform system testing for upgrades and enhancements
- Monitor performance across HR systems, administrative processes, customer service trends, etc., and identify opportunities for enhancements in support of continuous improvement. Serve as an expert in process standards
- Meet service level agreements as outlined by Global HR Operations
Your Profile:
- Education: Relevant University degree in Master’s/Bachelor’s degree in Human Resources Management or Economics
- Excellent working knowledge in English and Spanish language
- Previous experience in HR administration
- Previous experience in team / people management
- Previous experience with SAP or any ERP system
- Detailed oriented with excellent communication skills
- Ability to work independently and as part of a multicultural team
- Strong analytical skills with attention to detail
- Excellent organizational skills, prioritization, and time management
- ·Proactive approach to problem solving
- ·Strong communicator
In return you will get:
- Opportunity for home-office days
- Partially financed Multisport Card
- Additional health Insurance
- 150 BGN Food Vouchers
- Year End Bonus
- 23 days paid vacation
- Excellent development opportunities
- Access to various Learning & Training platforms
Ready to Join Our Team?
If you want to be part of an unique atmosphere of mutual respect and professional ambition, we are looking forward to receive your CV in English today!
All applications will be treated in strict confidentiality.All applications will be treated in strict confidentiality.
Posting date: 22-11-2024
Get to Know Us
We don't tick boxes – we think outside them. At the Adecco Group, we lead the way in enabling organisations to adapt to a changing world of work and ensuring the future employability of people. Our purpose of making the future work for everyone, means we prioritise putting people first, providing autonomy and support to enhance productivity and growth. Every year, our 50,000+ employees worldwide enable millions of people to succeed in the world of work. We upskill and reskill more than half a million people annually, enhancing employability and accelerating careers.
Diversity & Inclusion at The Adecco Group
We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Culture
Our "people first" approach means prioritising the wellbeing of our colleagues, always. Employee wellbeing has never been more important, and we continuously work to improve how we support our people to be holistically happy and healthy, no matter what the current climate.
"We aspire to become a benchmark as a top-class employer, by fostering a respectful, inclusive, and healthy environment for all." - Sarah Cheyne - Group VP Talent Experience, Inclusion and People Analytics
Learn more about The Adecco Group
The Adecco Group is the world's leading talent advisory and solutions company. Our powerful purpose is to make the future work for everyone. We build and incubate capabilities in areas where persistent skills shortages exist and connect that talent to organisations to power their success. Our core operations are split into 3 distinct Global Business Units (GBU’s) – Adecco, Akkodis and LHH. With these services we help individuals fulfil and exceed their potential, building employability and connecting people with opportunities.. At the Adecco Group, everyone has a voice and there are extensive opportunities to satisfy your curiosity, share your skills, and take your career in any direction.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
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Putting people first - be that your colleagues, clients or customers10
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Always willing to develop self and learn; you are curious and support a culture of continuous learning in order to evolve professionally8
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Seeks to empower others and collaborate with a collective spirit10
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Engages and connects with others in a meaningful and respectful way to achieve common goals9
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Initiates activities and decision making; perseveres with courage and energy to drive results8
Rewards
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.